Refund / Exchange policy
If for any reason you are not happy with your purchase it can be returned back to us. Please allow 2 weeks from the time you mail your order for your return to be processed. We will notify you via email once your return has been processed.
* Merchandise must be returned within 15 calendar days of the delivery date to receive a refund, exchange or store credit.
* Merchandise returned after 15 days and before 30 days of received date are only eligible for store credit.
* Merchandise cannot be returned and/or exchanged after 30 days of received date.
* Merchandise must be Unworn, Unused, Unwashed.
*Sale items are final sale. No returns or exchanges.
*Shipping fees, duties, taxes, customs fees are non-refundable on refused/return packages.
* If the order being returned took advantage of a promotion, i.e. free shipping, the value of the promotion will be deducted from the refund.
*Orders that used a promotional codes given out by our newsletter emailing services are considered to be sale items since it is using a code for a discounted price. These orders and items purchased in these orders are non-returnable. We will not issue a refund for the items.
Once a package leaves the Big Baller Brand warehouse, we are not responsible for lost or stolen goods. A claim will have to be opened by the buyer with the shipping company. No refunds or replacements will be sent out until further hearing from the shipping company.
U.S. Customers
Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages. ***Please include a copy of your packing slip***
Fantom, LLC.
541 10th ST. NW.
Atlanta, GA 30318
International Customers
Orders must be returned within 30 days of receiving your package. Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages. Please include your invoice or order number. Shipping and duties, taxes, customs fees are non-refundable. Items can be returned to the address below:
Fantom, LLC.
541 10th ST. NW.
Atlanta, GA 30318
Refunds and Processing
* Please allow 2 weeks from the time you mail your order for your return request to be processed. We will notify you via email once your return has been processed, which approximately takes 1-5 business days from the received date.